+31 40 8080 193Reliable support for laser systems in daily use
MetaQuip not only supplies laser systems, but also ensures that they continue to function reliably in your production environment. Service and support are not an afterthought for us, but part of the total solution.
Our goal is simple:
minimal downtime, maximum predictability.
Table of contents
What you can expect from MetaQuip Service & Support
Standard 2-year warranty on MetaQuip machines
All MetaQuip laser systems come with a standard 2-year warranty. You can count on support and service even after this period.
Fast support
If you have any questions or experience any problems, please contact our support department. In many cases, we can resolve issues remotely. If necessary, we can schedule on-site service.
Parts from stock
Many commonly used parts and consumables are available directly from stock, so downtime is kept to a minimum.
On-site service
If a problem can't be resolved remotely, a service technician will visit your location. Response times are clearly defined through our service contracts.
Service & maintenance contracts
For environments where continuity is crucial MetaQuip offers service and maintenance contracts. These contracts are designed to minimize downtime and make maintenance predictable.
Features:
- support within agreed response time
- periodic preventive maintenance
- discount on parts
- on-site service according to SLA
Together we determine which level of support suits your usage and production intensity.
> More information about service and maintenance contracts
Practical training
MetaQuip offers training for operators and technical personnel.
Goal: work safely, efficiently and independently with the laser system.
Trainings can take place:
- at MetaQuip
- or on location
For both new users and for deepening existing knowledge.
> More information about training courses
Safe working & CE compliance
All MetaQuip laser systems comply with applicable CE guidelines and laser safety standards.
When integrating into production processes we support:
- safe integration into the work environment
- risk assessment
- documentation and compliance
This way, safety is guaranteed, even in more complex installations.
> More about laser safety
Support environment
MetaQuip customers have access to our online support environment with:
- manuals
- software
- instructional videos
- frequently asked questions
We also offer remote support where possible.
> To the MetaQuip support site
Service for non-MetaQuip machines
MetaQuip also provides service and maintenance on machines from other suppliers, in consultation with you. This is done based on a technical assessment. Not all machines are eligible for this service.
Need help?
Do you have a question about service, maintenance or support?
Contact us – we are happy to think along with you in practical terms.
