+31 40 8080 193Table of contents
MetaQuip Service & Support
At MetaQuip, we value excellent service and support as much as we value delivering high-quality laser machines.
Our goal is that our machines are not only used with pleasure, but also continue to perform reliably and for a long time. We strive to ensure that customers enjoy working with our solutions – now and in the future.
Standard 2 year warranty on our machines
MetaQuip distinguishes itself through fast and expert service. Should your machine unexpectedly come to a standstill, our own technical service will ensure that you are quickly operational again. We offer a standard 2-year warranty on all our laser machines. You can continue to count on our support even after this period.
Spare parts available directly from stock
MetaQuip maintains a large stock of spare parts, so that defective components can be replaced quickly. Frequently used parts can be found in our CO₂ and fiber accessories, but we also have the majority of machine parts in stock as standard for fast delivery and minimal downtime.
Service & maintenance contracts
At MetaQuip, reliable operation of your laser machine is central. That is why, in addition to the standard warranty, we offer extensive service and maintenance contracts for maximum operational reliability. These contracts are ideal when a fast response time and minimal downtime are important to you. This way, your production process continues to run optimally.
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MetaQuip Support Site
As a MetaQuip customer, you have access to extensive documentation, including manuals, laser software, frequently asked questions and instructional videos, via our support site. You can exchange experiences with other users and ask support questions directly to our laser experts. This way, you are always assured of fast and expert support.
Practical training
MetaQuip offers targeted laser training courses that will help you quickly become familiar with your CO₂ or fiber laser machine. During the training, you will not only learn the basic principles of laser cutting or engraving, but also how to work efficiently with the associated software.
Whether you are a starter or want to deepen your knowledge: our training courses ensure that you can work with the machine independently and safely. The training courses are provided by experienced specialists and take place at MetaQuip or on location.
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Want to lease a laser machine?
Do you want to get started with a laser machine right away without a large one-time investment? At MetaQuip we offer attractive leasing options for our laser machines. Leasing gives you financial space and the opportunity to increase your production capacity right away.
Our lease structures are flexible, transparent and tailored to your situation. This way you benefit from the advantages of a high-quality laser machine, without direct capital investment.
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Working safely with your laser machine – according to CE guidelines
MetaQuip attaches great importance to safety. That is why all our laser machines comply with the applicable CE guidelines in the field of laser safety. We provide adequate shielding, interlocks and clear safety instructions so that you and your employees can work safely with our systems.
In addition, we support companies that want to integrate their laser machine into a larger system or production process, including advice on CE certification and risk assessment.
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Expert advice tailored to your needs – from installation to application
At MetaQuip we like to think along with you. Based on years of experience we advise you on the most suitable laser machine for your situation and on practical matters such as placement, air treatment and working environment.
Whether you are an educational institution, private individual or business, we help you make the right choices for your applications – from creative design and prototyping to scale production. This ensures a safe, efficient and future-proof solution that fits your objectives and environment.
Laser machine service & maintenance contracts
You can do your machine maintenance yourself or have the maintenance carried out by MetaQuip by appointment.
In addition, we also offer a number of service & maintenance contracts On. Normal duration of a service and maintenance contract is one year. MetaQuip has two standard contracts.
We also provide custom solutions. Inquire about the possibilities.
| Support within 24 hours | Discount on components | Annual preventive maintenance | On-site service within 3 working days | |
|---|---|---|---|---|
| MAINTENANCE CONTRACT | ✓ | ✓ | ✓ | |
| SERVICE CONTRACT | ✓ | ✓ | ✓ | ✓ |
Support within 24 hours by email and phone
If you have a technical problem, please contact our support department. Here you will be helped by one of our laser specialists. These will initially try to understand the problem remotely and find out the possible cause. Often they can help you on your way to solve the problem yourself. If that is not possible for some reason, one of our service technicians will visit you to solve the problem.
25% Discount on parts
MetaQuip offers 25% discount on parts when you have a maintenance contract. Think of materials such as mirrors and lenses. But also if other accessories such as water cooler, exhaust fan or air compressor break down. We use a discount of 10% on laser tubes.
Service on location within 3 working days
MetaQuip comes to your location to solve a technical problem. This takes place on working days during office hours, unless other agreements have been made in consultation. MetaQuip is at your location within 3 working days. A shorter response time can be agreed upon in consultation and at additional costs.
Annual preventive maintenance
MetaQuip comes by annually for periodic maintenance. You will be called in advance to schedule an appointment. Our technicians will then fully check your laser machine and at least the following points:
- Check all moving parts
- Clean conduits and re-lubricate
- Adjust optical light away (including cleaning and adjusting mirrors and
lenses) - Check laser tube and water cooling
- Check cabling
- Cleaning the machine inside and outside
- Cutting and engraving tests
- Direct replacement of defective parts according to the customer's wishes
MetaQuip Support Site
With the MetaQuip support site, MetaQuip machine customers have access to manuals, laser software, frequently asked questions, videos and you can directly exchange experiences with other customers. In addition, you can ask support questions directly to our laser experts.
Login MetaQuip Support site
Login is only possible for MetaQuip machine customers. If you have not received login details, please contact MetaQuip.
Smart Support at a distance
Normally, MetaQuip provides support to your machine on location. We will of course continue to do that. In a number of cases, however, it turns out not to be necessary: the problem was simply something very simple and quick to solve. Service calls have to be scheduled, which means it takes a while before you can continue working and of course there are extra costs for service on location. That is why we have recently started offering Smart remote support in addition to and sometimes replacing our on-site service.
Maintenance costs CO2 laser machines
MetaQuip is regularly asked what the costs are for service & support of a CO2 laser machine. Most customers opt for glass laser tubes that have to be replaced after a number of burning hours. We have listed the costs in the overview below. This overview assumes that you carry out the repairs yourself. MetaQuip can also do this for you. In addition, we have service, maintenance contracts and service level agreements.
Repairs & maintenance from other suppliers
In a number of cases, MetaQuip also performs repairs & maintenance on machines from other brands and suppliers. This is always based on an assessment of the condition and quality of the laser machine. MetaQuip reserves the right to decide not to provide service based on the assessment. We do this because there is a wide variety of laser machines of very different quality on the market.
